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Crisis Management Handbook PDF Print E-mail

 


Introduction
Morrison Academy Crisis Response Plans
Armed Conflict
Pandemic Pandemic
Morrison Staff- Moodle Documentation
Moodle Boot Camp Moodle Boot Camp Training Document
Moodel Advanced Training Overview Moodel Advanced Training Overview
Moodle Advanced Training Moodle Advanced Training
Preparation Resources
Family Disaster Plan (FEMA)
Family Disaster Supplies Kit (FEMA)
Types of Crisis
Earthquakes (FEMA)
Floods (FEMA)
Hazard materials accidents (FEMA)
Nuclear Power Plant Emergency (FEMA)
Terrorism (FEMA)
Typhoons (FEMA)
Debriefing/Response Resources
Critical Incident Stress Information, Signs & Symptoms (ICIS)
Some Things To Try To Mitigate CIS Effects (ICIS)
Responding to Critical Incidents (British Columbia)
Hostage Negotiations
Crisis Consulting International
School Crisis Response Training
Other Resources
Centers for Disease Control and Prevention (US Government)
Taiwan Consulate contact numbers
Taiwan Environmental Protection Agency
Taiwan Weather Bureau (earthquake and weather information)
Travel Advisories (The US Bureau of Consular Affairs)
Typhoon tracking map (University of Hawaii)
Typhoon tracking map (US Navy)


 

INTRODUCTION

None of us can accurately predict when a series of events will occur that could precipitate a crisis for Morrison Academy personnel. An undue emphasis on a potential crisis can create an unsettled environment for personnel and their families. We should always maintain the highest level of faith and calmness, while being realistic and prepared for potentially dangerous situations.

It is impossible to predict the exact nature of a possible crisis. A major earthquake would require a different response from a political crisis. However, there are some precautions we can take and preparations we can make that will place us in a better position to respond should a crisis occur. School personnel are encouraged to remain calm and use common sense, as it is impossible to know in advance all of the circumstances one might face. Therefore, please read this plan and take the appropriate steps to make your family as prepared as possible.

Morrison Academy's response to any crisis situation will be determined by policy, or as approved by the Crisis Management Committee and/or Superintendent.


MORRISON ACADEMY CRISIS RESPONSE PLANS

Armed Conflict Crisis Response Plan

SITUATION

SCHOOL RELATED RESPONSE

EMPLOYEE RELATED RESPONSE

NO IMMEDIATE DANGER

  • PRC / foreign power makes threatening statements
  • AIT states there is no immediate danger
  • Monitor political, economic & military development
  • Reassure constituents that the school has established contingency plans and that there is no immediate threat
  • Review emergency shelter plan with staff
  • Conduct emergency drills
  • Register with respective international agency (e.g. AIT)
  • Prepare travel documents (e.g. re-entry visa, passport)
  • Review Crisis Response Plan (this document)
  • Review emergency drill procedures with students

DETERIORATING SITUATION

  • Some missionaries leave
  • AIT issues travel advisory
  • Limited military action (e.g. blockade or off island assault)
  • Superintendent may implement limited school schedule (e.g. two days / week with home assignments)
  • Declining enrollment / teacher availability may require combined classes
  • Tuition refunds for students who withdraw according to procedure
  • Establish Crisis Management Committee
  • Begin posting employee and school status on the school website
  • Respect the decision of employees and their dependents regarding evacuation
  • Employees who choose to leave may be granted up to two months rent, two months medical benefits & prorated travel
  • Establish employee cell groups who keep track of each other at all times
  • Inform family and friends to check the school website for information

IMPENDING DANGER

  • AIT recommends evacuation
  • Direct military attack on Taiwan (i.e. missile, bomb, invasion)
  • Crisis Management Committee considers school closing
  • Prorated tuition refunded, if possible or establish distant learning provisions
  • Taiwan bank accounts & facilities transferred to Chinese managers
  • Morrison arranges for evacuation of remaining expatriate personnel and pays up to three months severance, and full travel allowance
  • All national staff, except managers and guards, are released with severance pay

Pandemic Crisis Response Plan Pandemic Crisis Response Plan


COMMUNICATION

The Director of Curriculum and Instruction will be responsible for disseminating all official announcements from the school. During a crisis situation, communication is of the utmost importance. It is critically important that personnel not pass along information which has not come through the proper channels, i.e. administrative established communication network, public announcements on radio and TV, newspapers, posted announcements from A.I.T. or other foreign governments which have embassies or other representatives in Taiwan. In the event that you are approached by the press, inform them that you have "no comment" and refer them to the Superintendent.

In the event that the school becomes aware of an impending crisis, information will be posted on the System website, www.mca.org.tw, under the "news" link. The intent of this web page will be to disseminate information specifically regarding personnel and their families' safety and well being. Personnel are requested to notify parents and/or relatives of the Internet address for this web page. Parents and/or relatives should be encouraged to check the web page periodically for updated information.

EXPATRIATE PERSONNEL PREPARATION

  1. Have all documents in a safe, accessible place should they be needed on short notice. Have passports up-to-date with appropriate re-entry permits.
  2. Travel documents for children staying at the dormitory should be in the possession of their Taichung host family.
  3. Personnel should be registered with their embassy or consulate.
  4. Avoid critical comments about government authorities and do not make comments to the press.
  5. When away from home for an extended period of time, inform your supervisor of your whereabouts.
  6. Have one home telephone that is not portable. If the electricity goes off, a portable telephone will not work.
  7. If a crisis situation appears to be developing, personnel should prepare a bag of essentials in case they have to leave their home on short notice. These essentials should include a change of clothes, toiletries, medications, your Bible, passport, a local map, and a copy of the Morrison Academy Staff Directory and Crisis Plan. It is important that this bag be small enough to be easily carried.
  8. If a crisis situation happens, call your family in your home country immediately. If you delay calling, telephone lines will most likely be unavailable.
  9. Maintain a reasonable quantity of cash on hand, both NT$ and US$, should banking facilities be inaccessible.
  10. Maintain a couple days supply of drinking water, a supply of non-perishable food, flashlight, candles, lighter, portable radio, and batteries should it become necessary for you to stay in your residence for a period of time or travel to a more secure location.
  11. In the case of a crisis situation, be prepared to provide administration with the following information as soon as possible:
    • What is the status of you and your family?
    • Is medical attention necessary and available?
    • Is food, water, and sanitation available?
    • Is your residence habitable?
    • If not, where will you be?
    • If phone lines are operable, at what number can you be reached?
    • Can you account for other school personnel or other expatriates in the area?
    • What is your assessment of the local situation in general?

CRISIS MANAGEMENT COMMITTEE

In the event of a crisis or an impending crisis, the Superintendent shall automatically activate the Crisis Management Committee in order to most rapidly and appropriately assess, respond to, and communicate with regard to the crisis.

The Crisis Management Committee (CMC) shall consist of the Executive Committee of the Board of Trustees, the Director of Finance, the Director of Curriculum and Instruction, and the Superintendent. The CMC has the authority to close school for an indefinite period of time, to order the evacuation of expatriate personnel and their families, to allocate resources to deal with a crisis, or any other action which may be necessary to insure the safety of school personnel and their families. The Superintendent will serve as the moderator for the CMC. In an extreme crisis situation, if it is logistically impossible to convene the CMC, the Superintendent will have executive authority to provide for the safety of the school personnel and their families.

ADMINISTRATIVE PREPARATION

1. The administrators will assume the following roles:
Crisis Manager - Superintendent

Person with overall responsibility for leading the administrative team to deal with the crisis. This person has the authority to make decisions or commit resources in accordance with policy, and/or the Crisis Management Committee (CMC). All official communications and/or statements handled locally will be his/her responsibility.

Logistics Coordinator - Director of Finance

Person responsible for staff relocation, transportation, obtaining and/or securing of resources, and any other necessary local arrangements.

Communications Coordinator - Director of Curriculum and Instruction

Person responsible for ensuring that incoming and outgoing communications from all sources are logged and properly distributed. This person is to keep a record of everything that happens and everything the CMC does. Of primary importance is keeping record of the status of personnel's families and to gather information related to the crisis.

Area Coordinators - Campus Principals

Provide regular assessments of local situations for their areas. This might include visits into an area for assessment of personnel and school property. When on-site observation is necessary, this will be the responsibility of the respective Campus Principal or his/her designee.

2. Facilitate the partial and/or the total evacuation of expatriate personnel and their families should it become necessary (Director of Finance).

3. Make arrangements for safekeeping of pertinent school documents with regard to matters such as property, personnel, finance, and other school resources (Director of Finance).

4. Arrange with the General Managers the securing of school property and other resources, especially in the event of the evacuation of all expatriate personnel (Campus Principals and/or Director of Finance).

5. Maintain communication with local government officials and local foreign government representatives in order to more accurately assess the local situation (Superintendent and/or his/her designee).

6. Maintain communication with personnel as appropriate. Employee emergency communication network, as well as ICRT radio, may be used to disseminate information as rapidly as possible (Director of Curriculum and Instruction).


 

 

Consulate Contact Information

 

telephone fax

American Institute in Taiwan

(02) 2162-2000

(02) 2702-7675

Austrailain Commerce and Industry Office

(02) 8725-4100

(02) 2757-6074

British Trade and Cultural Office

(02) 2192-7000

(02) 2394-8673

Canadian Trade Office in Taipei

(02) 2544-3000

(02) 2544-3592

New Zealand Commerce & Industry Office

(02) 2757-6725

(02) 2757-6973

Liaison Office of South Africa

(02) 2715-3251

(02) 2712-5109

Korea Mission in Taipei

(02) 2758-8320

(02) 2757-7006

(Japan) Taipei Office of the Interchange Association

(02) 2741-2116

(02) 2731-1757

(Philippine) Manila Economic and Cultural Office

(02) 2778-6511

(02) 2778-4969